Casino Bonuses Index's Reviewing Process and Criteria

At Casino Bonuses Index, we pride ourselves on presenting our users with the best casinos available online. Be present and provide highly reputable gambling services that are both legal and fair for players like yourself to join. We share with you honest and independent details in our reviews to give clarity and information with regards to the expected service and features that reside inside all of the sites listed. We now share how we make our casino reviews, highlighting the strict criteria we set against every casino and what is also expected of the gambling industry. We want to be transparent with our service so you can have the confidence in about decision you make whilst using our website and services.

Legitimacy and Safety

safety

It all begins with the core foundations of an online casino. The elements that are able to get a casino from the design stages and onto the internet. If the measures are taken correctly, then all your concerns for security and legitimacy surrounding the casino are ticked off.

Obtaining a Gambling License

A gambling license is not something that is easily handed over. The work that goes into obtaining one and the legal costs, is enough to put you off the idea. There is only a handful of governing bodies around the world that are able to provide would-be casinos with a legal license.

They include:

  • UK Gambling Commission
  • Malta Gaming Authority
  • Gibraltar Regulatory Authority
  • Kahnawake Gaming Commission
  • Curacao eGaming Authority
  • Panama Gaming Control Board

If one of these governing bodies is not represented by the casino to indicate they have been licensed and providing the license number and details, then that casino is not going to be reviewed.

Independent Regulatory Approval

It is not just incumbent of the licensing bodies to make sure the casinos’ meet the right legal criteria, there is also the role of independent regulators that validate and approve the fairness of a site and its security.

There are a few gaming labs and bodies that are able to help a site reach full credible status, the most popular of the independent bodies being eCOGRA. Having them approve a casino is pretty much a golden seal of approval.

Casinos without any valid testing are deemed too risky and may not be reviewed by our site.

Internet Security via SSL Software

Throughout our reviews, the words SSL and Secure Socket Layer will be noted increasingly. This is because the best security software online is the 128-bit SSL program which is an encryption tool that is used by online banking firms and military offices. The best software in the business is also used by the smartest casinos in the business to help code all sensitive data.

Unless a casino uses SSL software and is certified as operating with this technology, that is also still in-date, we do not trust that site to be fully able to secure your personal data and will not be reviewed.

Gaming and Development

gaming

The gameplay is the reason why we all folk to these casinos online, to play big games, and to win bigger jackpots. As it is the main feature of a casino, we want you to access the best there is.

The world of gameplay is huge, with many developers involved, gaming types and variants, and even different gaming platforms such as sports betting and tournaments. Here is how we approach this subject matter.

Gaming Diversity

Now, it remains that quality outweighs quantity; however, a casino can have quality in huge abundance. Primarily when we focus on gameplay, we want to provide our users with as much possible diversity in gaming that the casino will allow.

A good casino will have a mix of standard games like blackjack, roulette, poker, and slot machines. A great casino will, however, provide these essentials and start adding sports betting, live dealer tables, and different gaming variants. These are the levels top casinos achieve and this is where they should be if meeting our criteria to games in a general sense.

Progressive Jackpot Games

There is no excuse for a casino nowadays to not be able to provide players with an opportunity to play the highest jackpot games online. The progressive slot is the biggest cash prize you can win and having access to the games which fall under this title should be compulsory and not be treated as a rare luxury. We make sure you are able to access games like Mega Moolah™, Mega Fortune™, Hall of Gods™, Age of Gods™, and many, many more that provide progressive jackpots to be won.

Accessing Free Games

Yes, free gaming is something we look for when reviewing sites. There should be a range of options that enable players to pick up free games whilst a member.

These include the opportunity to play demo games within the casino prior to playing real money mode games and being able to access bonuses for free play. Again, free gaming should cover a range of gaming options within the casino.

Award-Winning Software Development

Quality is measured by experience and success and we want the casinos you join to be full of these attributes. Software developers are the driving force behind a casino and if the games don’t rev the players up a site will stall and become flat. We look for the best award-winning gaming developers in the business including the likes of:

  • Elk Studio
  • NetEnt
  • Microgaming
  • Red Tiger
  • Playtech
  • Evolution Gaming
  • Blueprint

From them and many other developers like them, you will experience the best graphics, sound, gaming innovation and the largest casino jackpots online.

Free Software Downloads

There are players that seek out downloadable software from online casinos so they can play via their desktop or mobile. We make sure the full casino software that is downloadable is free from bugs and spyware. That installation is easy, quick, and does not use up all your storage space.

HTML 5 Browser Experience

For those wishing to play via their internet browser without the need of installing software and mobile apps, we check the quality of the casino’s software when it comes to browser quality, streaming, and accessibility. Casinos should now be built with HTML 5 software integrated. If this is not the case, the casino will not be making it on our site.

Exclusive Bonuses and Promotions

bonus

If you are offered the chance to play games for free and the money won from doing so could be kept, then you would most definitely jump on the chance and opportunity. Now, casino bonuses and promotions allow this, but we want to make sure that the offers and rewards you claim are of the highest possible standard.

Your Exclusive Welcome Bonus

There must be an offer to all new members that sign-up for the first time. The Welcome Bonus is something that is available from every casino, but we make sure you get what is being offered through clear terms and conditions that come with your exclusive offer.

The Welcome Bonus might be a mix of cash credit and free spins or a single allowance of one of these rewards which could either be collected via depositing or claiming 100% free with no deposit required.

Fair Terms and Conditions

In order for a bonus to be worthwhile, there need to be beneficial terms for the player and fairness for the casino. It must be checked that players are not being ripped-off. We check wagering requirements are sensible, that terminology is kept simple in the small print, and that what is said to be offered is done so.

General Promotions for All

The rewards for joining a new online casino should not be the only offer given out by casinos. We want casinos to offer rewards to members that have been registered from the beginning and continuously throughout their membership. We make sure all players are fully services in the realms of bonuses and promotions.

Loyalty Bonuses and VIP Programs

Players must be rewarded for their time, effort, and loyalty, and we check that the casinos listed on our site give players rewards via loyalty bonuses and through VIP programs.

The VIP programs must be well-structured and easy to access with bonuses easy to obtain. Loyalty rewards must be regular and tailored to a player’s favorite games.

Banking and Security

Security

Banking is one of the most important factors to consider for any player when joining a new online casino. It secures your money, protects your information and it also allows you to complete your registration to an operator. Everything about being able to deposit and withdraw must be impeccable.

Easy Instant Deposits

When reviewing deposit, we first see how easy it is to form an account and make our own deposits. We look out for banking services, acceptance of currency, and what the minimum and maximum deposit limits are.

Transactional Security

We want to see that casinos are using regulated and reputable banking services to secure customer finances. Many online casinos use SSL software that encrypts all personal data as seen above. There is one exception because cryptocurrencies have no regulator, therefore, we advise players to take note of this factor.

Fast Withdrawals

When looking at withdrawal options it makes things much easier if the methods to take money to outmatch the deposit options for putting money into the casino. This way you are not having to switch accounting options when banking. So, we look at the methods available, the time the transactions take, and what currencies are allowed.

Process Tracking

Casinos can only do so much because the bank plays their part in this also. We look at a range of banking options the casino has. One of them is the tracking function of your payment and the other, the option to cancel withdrawals within a 24-hour period.

Payout Ratings

Customers can usually tell if a casino has a good record from their RTP rate. This is the Return To Player percentage. This needs to be averagely high to be deemed as a successful casino for players to join. We make sure casinos have a high RTP factor and the independent evidence is available on their site.

Customer Support

customer support

The care of customers goes a long way and we want to make sure the service you get in times of difficulty and concern results in professional care and a speedy resolution. Now, it most likely will be an experience of playing that doesn’t require a visit to the customer support team, problems rarely arise inside of online casinos, but we want to make sure that in those rare moments everything runs smoothly for you.

Data Protection Analysis

When registering with the casino found at Casino Bonuses Index, we assure you that your personal details are only passed onto third parties if you give permission. You will have clear privacy policies to protect your freedom and right of play as a member and every casino will have policies to read and check on.

Safety and Wellbeing

We want your time playing to be as relaxing and as safe as possible. Gambling should be fun but sometimes we have to be honest and admit players find it difficult in times to know when to stop playing. We support casinos that are willing to support players with responsible gambling advice and services. These services are a huge plus for a casino review.

Accessible Customer Care

We believe the customer support should be available around the clock 24/7. These global casinos should make contact easy and available across a range of services including email, Skype, phone, live chat, and WhatsApp.

In addition to this, we expect every casino to have a comprehensive FAQ section to further help players learn more about the casino.

Speedy Solutions

For us to be able to review the skills of the casino’s support team we contact and test them ourselves directly with pseudo situations and queries to see how they react.

We expect a realistic response to queries that should be no longer than 24-hours. The communication between service and player must be clear and, in the customer’s own language if this is requested by the player.

Mobile Accessibility

It is paramount that in this day in age casinos are able to provide their service to mobile users. Mobile gaming is now the #1 choice for players that are slowly deserting their desktops to approach a more free way of playing no matter where they are.

As we register to each casino, we test the site through Android, iOS, and Windows devices to make sure everything runs smoothly.

Optic for Smaller Screens

We put casinos through their paces as we test all features of the casino across a wide range of mobile smartphone devices. We also use different browsers to test their effectiveness and experience. We look for smooth interaction and we also keep an eye out for those exclusive mobile app bonuses.

First-Class App Engagement

Our final analysis of the mobile app performance comes down to the aspects of speed, navigation, interface, and gaming selection. Using an app should be seamless and give access to all areas of the casino.

Informing you of casinos that are Blacklisted

Casino Bonuses Index want to be able to teach you and advise you about gambling in all aspects, and we feel it is just as important to know and recognize blacklisted sites as it is to know about legal operators.

If an online casino is unable to meet the above requirements, we will notify our users of the facts and highlight the potential risks, further adding them to our blacklist.

Potential Warning Signs

Unpaid winnings and loss of fund

Poor customer service with no response

Slow banking process

Out of date software and lack of security

Unfair bonuses and dishonesty

These are the danger signs of a casino working outside of the codes of conduct and providing an unfair and unregulated service. Should you come across such experiences, we wholly encourage you to contact us and share your experience for us to investigate.